Return and Refund Policy

At Shock Family, we are committed to ensuring customer satisfaction with our digital products. Please read our return and refund policy carefully.

1. Return Conditions

We offer returns for digital products purchased through our online store under the following conditions:

  • Eligible products include digital files such as T-shirt design templates in formats like PDF or PNG.
  • Returns are available within 30 days of purchase.

   

2. Return Eligibility

To qualify for a return:

  • The product must not have been downloaded, except in cases where the product does not match the description or specifications provided at purchase.
  • If the digital product is defective or does not match the agreed description, a refund will be issued regardless of download status.

 

   

3. Return Request Process

To request a return, follow these steps:

  1. Contact our customer service team at help.shockfamily@gmail.com within 30 days of purchase.
  2. Provide your purchase details, including:
    • Order number
    • Reason for the return request
  3. Our team will review your request and respond within 2 business days.

 

4. Refund Process

Once your return request is approved:

  • A refund will be processed through the original payment method.
  • Refunds may take up to 5 business days to appear in your account, depending on your bank or payment provider.

 

5. Additional Terms

  • We reserve the right to deny returns in cases of:
    • Abuse of the return policy.
    • Fraudulent activity or misuse of our digital products.
  • This policy complies with all applicable consumer protection laws.

 

6. Changes to the Policy

We may update or modify this policy at any time. Any changes will be communicated through our website.